HK
Herbert K
1 reviews | Active since Jul 2018
15 Jan 2020, 20:10
No feedback from Absa ***** Division
I reported ***** on my Virgin Money credit card on 4 December 2019 and was told that the turnaround period for the investigation is 15 days. Since then I called the Absa ***** Division several times and was promised that they will get back to me, I am still waiting. The investigation official's telephone is always engaged. Really very poor service.
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Absa's replyOfficial
16 Jan 2020, 10:59Dear Herbert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. I look forward to being of service to you. RegardsPravesh Bejay
Best regards,
Absa's reply16 Jan 2020, 10:59
Official
Dear Herbert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. I look forward to being of service to you. RegardsPravesh Bejay
Best regards,