No feedback from ABSA bank on complaint.

Item: Absa
Rating: 1
Author: Lethabo M

No feedback on complaint raised on unauthorised debit orders by dubious 3rd Parties using ABSA bank as a conduit to process these debit orders. Another unauthorised debit order has gone off in my mum's account in Capitec and i can confirm that ABSA bank will be the direct bank used. Kindly contact me on ********** 800 today or i will continue raising complaints to flag ABSA's ignorance to assisting customers.

Helpful (0)

Replies (2)

Absa's replyOfficial

25 Oct 2018, 10:52

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with the date and amount of the debit order as well as the details as to where your complaint was logged and not attended to.

This information can be sent via private message.

Regards

Claudette

Absa's reply25 Oct 2018, 10:52

Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with the date and amount of the debit order as well as the details as to where your complaint was logged and not attended to.

This information can be sent via private message.

Regards

Claudette

Absa's replyOfficial

26 Oct 2018, 08:59

Dear Customer

Thank you for bringing this matter to our attention.

Please be advised that you need to log a complaint with your bank to dispute the debit orders though Absa's magtape department.

Regards

Claudette

Absa's reply26 Oct 2018, 08:59

Official

Dear Customer

Thank you for bringing this matter to our attention.

Please be advised that you need to log a complaint with your bank to dispute the debit orders though Absa's magtape department.

Regards

Claudette