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LA
Lezana A

1 reviews | Active since Mar 2018

01 Mar 2018, 09:11

No feedback from Absa

I have received a letter in the post regarding an amount that was overcharged and needed to be reimbursed to me. I have submitted all the relevant documentation they have requested for refund to be done.

I have phoned Absa, they can't confirm if all the documents has been received as it hasn't been uploaded. When I email, my emails are just ignored. This is really frustrating service received from a bank.

0
Replies (2)
Absa
Absa's reply01 Mar 2018, 11:02
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,

LA
Lezana A's update07 Mar 2018, 09:01
Reviewer Update
Good day, Please advise on how long this reimbur*****t will take before it is approved? Can't believe that this process is taking this long. I understand that there are processes and procedures , but no communication is terrible on Absa's part. Surely Absa can correspond and give feedback on how long the process will take. I only received a system generated reply confirming receipt of my documents and confirming it will take 15 working days. These 15 working days expire on Monday 12/3/2018. Your feedback would be appreciated. Kind Regards, Lezana