No feedback for more than a week now

On the 20th Jan 2016 I settled my account and requested them to close it and remove it from my credit report and internet banking. On the 25th I requested feedback as no one phoned me or responded. On the 29th I requested feedback again but still nothing. Later on the 29th I mailed every possible person at ABSA but still no feedback. All interest from the 20th must be refunded to me. # ABSA must fall #I agree with them now