NO FEEDBACK EMAILS SENT SINCE AUGUST

I was under debt review for 3 months and cancelled them in June. I was retrenched in July and requested some info from Absa and to date I have no reply to any of my 4 / 5 emails sent to Absa's various departments. All I am asking for is if I have an insurance plan to cover me in the event of retrenchment for my credit card? And 2ndly, what banking details should I use in order to pay you monthly? Do I use the same credit card details as with other companies the banking details changed due to the debt review process. All emails I get is that Auto Response, but I have no one that actually replies to my emails nor phone me. I've been having this bad service since I've signed up with Absa in 2014 and their service just got worse. I want this credit card out of my life. I have tried to phone Absa and been sent from dept to dept and no one actually wants to assist me, so I am not wasting more money to call Absa. If Absa can not even respond to their clients emails, how do they expect their clients to pay them monthly. I am in arrears all because of your own *********** people working there that can not reply to a simpel email request. If your people can not reply and do not know what to do, employ people like me, sitting without a job, wanting to actually work and provide much better customer service. It's such a disgrace for a client to nag for customer service. So disgusted and would really recommend NO ONE to ever use ABSA.