No feedback - Covid 19 vehicle finance payment relief application

I received an sms from ABSA on Thursday the 9th April '20 offering me payment relief (Covid 19) on my vehicle finance. Assuming that it was a bogus sms (I unfortunately deleted it), I opted to phone the call centre the following Tuesday, the 14th April '20.

The ABSA consultant advised me that the sms offer was legit, and I was able to submit an application on the telephone. The reference number for the application is ***7. I was told I would receive feedback within 5 to 7 working days. Because ABSA failed to get back to me, I called the call centre again on the 23.04.20, nine days later. My reference number for this call is ***7.

The consultant informed me that my application was till pending, and that I should follow up again a few days later. I've tried several times to do so, but with no success. No one answers the phone.

I'd appreciate if someone from ABSA can please attend to my application, and give me feedback ASAP. Thank you very much.