No feedback at all

<p>I'm not impressed with Absa life given their lack of feedback. Why must I constantly escalate Absa life to hellopeter.com in order to get feedback. We are meeting as a club this coming weekend and I'll personally recommend that we close our savings account with Absa as they don't take us serious. We have been with Absa for more than 10 years and have been depositing lot of money into the account. I even followed up with Absa as per the e-mail below and feedback "dololo" to date and it has being more than a month. I bank with Absa myself and I'm considering closing my account as well given this pathetic service from Absa life. I've a funeral cover in my personal capacity that I might close as well. I thought closing the club Funeral account will shed some light on your bad service, but you seem not to care!</p> <p> </p> <p>A very disgruntled customer.</p> <p> </p> <p>Hi Ms Adams</p> <p> </p> <p><br />I'm following up on the e-mail below and it is over a month now without feedback ( see the date of the e-mail below). We checked our most recent statement and no reversal took place. </p> <p> </p> <p><br />Please advise.</p> <p> </p> <p><br />Regards,</p> <p>Raphuti</p> <p>SG- Magasa 4 life</p> <p> </p> <p><br />Sent from Outlook</p> <p> </p> <p><br />From: Raphuti Mathekgane<br />Sent: 09 January 2017 02:55 PM<br />To: Adams, Shale: Absa<br />Subject: Re: Cancellation of a funeral cover for Magasa 4 life <br />Good day Shale</p> <p> </p> <p><br />Thanks for the respond and we will await your debit order reversal feedback.</p> <p> </p> <p><br />Kind Regards,</p> <p>Raphuti </p> <p> </p> <p><br />Sent from Outlook</p> <p> </p> <p><br />From: Adams, Shale: Absa ********** />Sent: 09 January 2017 12:00 PM<br />To: Raphuti Mathekgane; Maisela, Margaret: Absa<br />Cc: ********** ********** />Subject: RE: Cancellation of a funeral cover for Magasa 4 life <br />Good day Mr Mathekgane</p> <p> </p> <p>Thank you for your mail.</p> <p> </p> <p>I would like to acknowledge receipt of the signed cancellation instruction, which has been forward to our data processing department for it to be actioned.</p> <p> </p> <p>Your comments regarding the refund of January 2017’s premium as well as the transaction fee has been noted.</p> <p> </p> <p>I will advise shortly on the outcome of the matter.</p> <p> </p> <p>Regards</p> <p> </p> <p>Shale Adams | General Complaints Manager | ABSA Life and ABSA Insurance</p> <p>Telephone 011 ********** | Email ********** <p>Absa, 3rd Floor (S), Absa Towers North, 180 Commissioner Street, Johannesburg, 2001</p> <p> </p> <p>Respect | Integrity | Service | Excellence | Stewardship<br />Helping people achieve their ambitions – in the right way </p> <p> </p> <p>P Please consider the environment before printing this email</p> <p> </p> <p>COMPANY CONFIDENTIAL</p> <p> </p> <p> </p> <p>From: Raphuti Mathekgane ********** <br />Sent: January 09, 2017 10:32<br />To: Maisela, Margaret: Absa; Adams, Shale: Absa<br />Cc: ********** ********** />Subject: Cancellation of a funeral cover for Magasa 4 life<br /> </p> <p> </p> <p>Good day </p> <p> </p> <p>Please find the attached signed document to officially cancel the funeral cover of our club. We would like you to reverse the debit order for January 2017 including the transaction charges. Members were very clear that we shouldn't entertain any debit order levied on our account in January 2017 as you have received our request in Person in December 2016 already.The Branch and their staff delayed this process due to their incompetence and as a club we can't be punished for their failure. If the Bank refuses to reverse the January debit order, we will be left with no choice but to close our club account and move it elsewhere.</p> <p> </p> <p>Hope you will find the above in order. If you have any questions seeking clarity please let me know.</p> <p> </p> <p>Kind Regards,</p> <p>Raphuti Mathekgane ( on behalf of the club)</p> <p>General Secretary for Magasa 4 life</p> <p> ********** </p>