No feedback and waiting for service shocking

I had a water leak in the beginning of April . We reported this and after a long discussion they send plumbers . The pipes were fixed but the tiles and plaster they damaged are still not fixed.... My daughters cupboard was also damaged and we unpacked the cupboard for the assessor ..... But no one phone us or came out...my daughter live out of her suitcase...is this awesome service? Until today no one phone us and give us feedback ,when you phone them the adviser give you an attitude answer, wait until the assessor phone you with no feeling for the client at all . Is this their values?