No feedback and then they are ******** of process

I app**** for a top up of my ABSA loan. The initial interaction went well and I received confirmation the loan was preliminarily approved, just had to send payslip and ID....and that is where the fun started. I still work for the same company as before, fulltime, but I am now on a retainer with a contract, so off went the ID, my invoice I send the company every month and a copy of my contract with them...I was supposed to hear back in 2 days....it is a week later so i called...the girl on the phone did not have a clue what she was talking about and spoke to someone while I was on hold then came back to say they need a payslip - hello I am on a retainer....then they need my invoice on a company letterhead...hello i do the invoicing they do the paying.....offered to send her my proof of payment or bank statement asking how do they deal with cases where lets say you work for yourself..clueless...then she said she would get the woman to call me back immediately to \explain"to me......still waiting.....probably never going to happen....I sent the proof of payment the company sends me anyway......nothing....now i know why i closed my ABSA account.....I am a loyal client of years!!"""