No feedback and no way of getting information

I app**** and was approved for a credit card on 2 october 2015. i was asked to supply documents, certified ID and proof of residence and payslips. I submitted the documents on the 7 of October. I have followed up every day since then and was told on 12 october that some paperwork was not received and that the payslips had to be certified (not as per application form) and sent what was requested. I require this credit card quite urgently as i need to move along with my 4 year old son. please can i find out what the status is as it is a matter of urgency that i get this card but i have had no feedback. i had expected more from Virgin in terms of this? PLEASE PLEASE PLEASE can someone assist in speeding this up.