No feedback and no service !

Hi Virgin Money<br> <br> I app**** for a card and was approved. Send all my documents through and its been almost 2 weeks since sending the documents and I dont receive any feedback / confirmation <br> <br> I have phoned numerous times. For new applications you hold for 30 minutes at a time and when I finally get hold of someone I just get told they are experiencing problems and dont know when it will be resolved<br> <br> Looks like you dont need any business of this is how you treat your new or prospective customers!