No feedback and lack of urgency

Good Day <br> <br> I app**** for a cheque account with ABSA 2 weeks ago! To date your inter department communication and lack of urgency to keep the client updated and resolve things is shocking. For a big institution whom i have been banking with for years is absolutely terrible. With FNB it took no more than 30 mins to get complte feedback on my application and status. With ABSA it has resulted in numerous calls with no answer because one department who might i add failed to do what was required 2 years ago has delayed the complete process. Everything that has been promised has failed to materialise. <br> <br> I suppose this will also take another 5-7 working days to resolve considering your lack of regard for your clients.