No feedback and empty promises

<p>I've been using cheque account for a long time until month end of may when I realised that the type of account was changed. I spoke to the Branch Manager at Jubilee Mall branch on the 8th of June 2016 and complain about the type of account and the charges. She took my account number and she also asked which type will suite my need. I told her to change it to a value bundle of R98. To my surprise i was shocked when I logged online and find that I have been charged R850 for the charges when I try to have a word with her got a slap on my face ....</p>