No feedback after building insurance claim was submitted
I reported a leaking roof on Monday 19 June as a result of storm weather we experienced in Cape Town. I had to wait till the Monday in order to lodge a claim seeing as you dont offer assitance during weekends. Your assessor came out and now absolutely nothing is happening. When I phoned your call centre I was informed that the claim was forwarded to a specialised team, and I can expect feedback in 10 working days. This is not acceptable. We are trying to limit damage to the room and ceiling, but it is impossible to do so if we have to wait this long for your 'specialised team' to get back to us. It's the rain season in Cape Town and you don't do enough to assist us in this regard.
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Replies (9)0
Replies (9)
Absa's replyOfficial
27 Jun 2023, 12:06Dear Maartin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply27 Jun 2023, 12:06
Official
Dear Maartin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
's updateReviewer Update
28 Jun 2023, 13:45I urgently need feedback - the delay on absa's part is creating more damage. The roof in question was perfectly fine till the storms we experienced in Cape Town during the week of 16 June. This matter was reported at the first available time period seeing as claims can only be lodged during office hours. We have no way of limiting further damage due to being kept in the dark with regards to this claim.
's update28 Jun 2023, 13:45
Reviewer Update
I urgently need feedback - the delay on absa's part is creating more damage. The roof in question was perfectly fine till the storms we experienced in Cape Town during the week of 16 June. This matter was reported at the first available time period seeing as claims can only be lodged during office hours. We have no way of limiting further damage due to being kept in the dark with regards to this claim.
Absa's replyOfficial
28 Jun 2023, 17:04Dear Maartin Thank you for posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Absa's reply28 Jun 2023, 17:04
Official
Dear Maartin Thank you for posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
's updateReviewer Update
28 Jun 2023, 17:56I havent received any emails from absa.
How must we resolve this issue if there is no feedback from absa?
Is this the norm for your service delivery? Collecting monthly insurance premiums, but when it is time to approve claims you just dissapear into thin air?
How must we resolve this issue if there is no feedback from absa?
Is this the norm for your service delivery? Collecting monthly insurance premiums, but when it is time to approve claims you just dissapear into thin air?
's update28 Jun 2023, 17:56
Reviewer Update
I havent received any emails from absa.
How must we resolve this issue if there is no feedback from absa?
Is this the norm for your service delivery? Collecting monthly insurance premiums, but when it is time to approve claims you just dissapear into thin air?
How must we resolve this issue if there is no feedback from absa?
Is this the norm for your service delivery? Collecting monthly insurance premiums, but when it is time to approve claims you just dissapear into thin air?
Absa's replyOfficial
29 Jun 2023, 08:27Dear Maartin Thank you for posting.
Please refer to our email sent to your personal email address *** . Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address *** . Kind regards,Group Customer CareRezona Louw
Absa's reply29 Jun 2023, 08:27
Official
Dear Maartin Thank you for posting.
Please refer to our email sent to your personal email address *** . Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address *** . Kind regards,Group Customer CareRezona Louw
's updateReviewer Update
29 Jun 2023, 09:27I still haven't received any emails from absa.
You obviously have the wrong email address on record.
To think I have been using the same email address for years and absa still can't get it right.
What is going on with the claim? Why do you keep me in the dark?
You obviously have the wrong email address on record.
To think I have been using the same email address for years and absa still can't get it right.
What is going on with the claim? Why do you keep me in the dark?
's update29 Jun 2023, 09:27
Reviewer Update
I still haven't received any emails from absa.
You obviously have the wrong email address on record.
To think I have been using the same email address for years and absa still can't get it right.
What is going on with the claim? Why do you keep me in the dark?
You obviously have the wrong email address on record.
To think I have been using the same email address for years and absa still can't get it right.
What is going on with the claim? Why do you keep me in the dark?
Absa's replyOfficial
29 Jun 2023, 10:20Dear Maartin Thank you for posting.
Please refer to our email sent to your personal email address *** . Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address *** . Kind regards,Group Customer CareRezona Louw
Absa's reply29 Jun 2023, 10:20
Official
Dear Maartin Thank you for posting.
Please refer to our email sent to your personal email address *** . Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address *** . Kind regards,Group Customer CareRezona Louw
's updateReviewer Update
29 Jun 2023, 10:49Seeing as you cut and paste standard responses on this platform on a regular basis you should know by now that email addresses and phone numbers will not be displayed on this platform.
Shame on absa for still using the wrong email address even though it was rectified countless times in the last 6 years.
Shame on absa for still using the wrong email address even though it was rectified countless times in the last 6 years.
's update29 Jun 2023, 10:49
Reviewer Update
Seeing as you cut and paste standard responses on this platform on a regular basis you should know by now that email addresses and phone numbers will not be displayed on this platform.
Shame on absa for still using the wrong email address even though it was rectified countless times in the last 6 years.
Shame on absa for still using the wrong email address even though it was rectified countless times in the last 6 years.
Absa's replyOfficial
29 Jun 2023, 12:51Dear Maartin Thank you for posting.
Final feedback will be provided before close of business today. Kind regards,Group Customer CareRezona Louw
Final feedback will be provided before close of business today. Kind regards,Group Customer CareRezona Louw
Absa's reply29 Jun 2023, 12:51
Official
Dear Maartin Thank you for posting.
Final feedback will be provided before close of business today. Kind regards,Group Customer CareRezona Louw
Final feedback will be provided before close of business today. Kind regards,Group Customer CareRezona Louw