No feedback after approved payment relief – urgently need long-term arrangement

I am writing this complaint in the hope that someone from Absa will please assist me or at least respond.

I initially contacted Absa Personal Loans in a respectful and honest manner to ask whether a payment break or reduced payment could be considered. I explained clearly that I am not trying to avoid my responsibility, but rather trying to protect my credit record and make sure I continue paying consistently.

To Absa’s credit, I was granted a 6-month reduced payment arrangement, which I truly appreciated. However, I recently followed up again because I am concerned that once the 6-month period ends, I may not be able to go straight back to the full instalment amount. I requested guidance on a long-term repayment solution, such as extending the loan term or restructuring the instalment to something more manageable.

Unfortunately, I have now received no feedback at all. No response, no acknowledgement, and no indication that my request is being looked at. This is extremely stressful because I am trying to do the right thing before the reduced payment period ends.

All I am asking for is: • Feedback on whether a long-term repayment plan is possible • Guidance on what documents or information Absa may need from me • A response from someone who can actually assist with the matter

I am not refusing to pay – I am trying to make sure I can continue paying long-term. I would really appreciate urgent assistance or at least communication from the relevant department