No feedback after 9 working days

<p>On 2 November 2016, I emailed Absa's Vehicle Secured Restructuring Department with a request to pay a lower installment on my vehicle finance for a few months because of temporary difficult financial circumstances I currently find myself in. I attached all relevant documents to the email.</p> <p> </p> <p>My email was acknowledged via an automatic response which stated: "If you do not receive feedback within the next 5 working days please contact: Dorah ********** - ********** . If still no response in 24 hours please contact Charles Cronje ********** ********** ". </p> <p> </p> <p>I haven't been able to reach anyone on those numbers and am getting very anxious. </p> <p> <br />Will someone please get back to me. My ticket number for the query is [#ID: a6db8ae3-QQkZ-y4FF-IRMM-f9AjTQE2RTyf#]</p> <p> </p> <p>Thank you. </p>