No feedback after 4 months

<p>In March an amount was deducted from my credit card that I did not authorize. Phoned ABSA, they told me to email them and they gave me all the details to include in the email, to which I did on 29/03/17. On the 20/04/17 I forwarded that same mail to them for a response. To this day I have not got any feedback what-so-ever. Yet, they still contact me to tell me that my credit card is over the limit. </p> <p>I have requested feedback on amounts deducted from ABSA on my debit card on a monthly basis as well, to which I am still waiting.</p> <p>Why should I meet your needs every time you contact me, but you can't do the same for me, a paying client???</p>