No feedback after 2 weeks/ Ignoring my calls.

I successfully app**** for a credit card on the 16th of October and I was told that I would be notified within 5 working days when I can go and collect the card at the branch. I never heard anything back from either Nelly or Rama so I decided to phone them. I called them 11 times over three days but they never answered when reception tried to transfer me through. I left 6 messages for them asking them to call me back but they never did. I've been with Absa for over 25 years and now I am seriously considering moving over to a different bank. This type of service level is not acceptable.<br> <br> All I want to know is if my card is ready to be collected or not!