No feedback a month later

Hi Rezona ,

Exactly a month later and I'm still waiting for feedback on Case C-***9 raised on 1 Sept . My overdraft was reinstated on the 5th or 6th if my memory serves me well. My banker Jane Ledwaba then asked me to send some documentation and fill out an application form for finance which I did and sent to her on the 8th Sept. I see my overdraft contract expires on 1 Nov 2021. This means at the end of this month of October I will find myself at the same predicament that I was at 30 days ago. On the 13th Sep I sent Jane an email for her to confirm if she received the forms and documents. I did not receive any response from her. I called on the 14th to speak to Jane and I was told she was not in. I called again on the 15th and was told she was sick .I waited until 21 Sept to check on Jane again , she was in but was seemingly busy because she did not answer her line . I left a message with the lady who usually answers the phone , she's the same lady who had told me she was sick the week earlier , so I asked her to make sure she gets my message and she agreed . Jane never returned my call. I sent another email later on the 21 informing her that I had tried to call her and left a message for her. She responded to my email saying she will call me however she has received my documents and has sent them for review. To this day Jane has not gotten in touch with me.

What is the point of having a banker who does not respond to any of my calls and emails.I thought bankers were supposed to provide financial advice and assist resolving financial issues .Mind you when my overdraft was cancelled , no one cared to notify me I woke on the 1st of September 2021 to a bank account with zero available balance. Surely it can not take over 30 days to address this issue.