mB
melinda B
1 reviews | Active since Jan 2014
24 Aug 2020, 13:37
NO FEEDBACK
Good Day
On the 18/08/2020 I deposited funds at the following ATM account ***
ATM:10140 WATERFALL MALL 3 TIME 14:55:51 SERIE NUMBER 003276
I did get an error message stating that the transacion is unsuccesfull and i need to contact the branch or call centre
I went into the branch and a case has been opened with the answer: it will take about 3days.I did not get any case number
It is already a week later and I did not receive any feedback about the issue n
Please be so kind and look into this as a matter of urgency
Regards
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Absa's replyOfficial
11 Sept 2020, 15:21Dear melinda Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply11 Sept 2020, 15:21
Official
Dear melinda Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care