No feedback.

My ABSA profile when calling in was blocked because the dumb agent didn’t ask the security question correctly which resulted in me repeating the answer. This caused ABSA’s system to block my profile and I was told that I needed to go into a branch to sort out. No. The error was on your side so you sort it out. People can’t just take off from work everytime something goes wrong with ABSA’s systems. I didn’t go into the branch and of course ABSA has kept the block on my account for 2 months now. I app**** for a loan which I phoned customer support for an update on the outcome and was told that the block is still in place. I was told that someone at ABSA would contact me to remove the block and then subsequently connect me back to the loans department for the update. This never occurred. I called a couple of days later and was told the same story that someone would contact me and still have not heard a peep from this useless bank. I app**** for a loan I think on Christmas Eve and have yet to receive feedback after I submitted my payslips. All I want to know is if my loan has been approved and when the money will be available in my account. Can you please start acting like a bank that cares about their customers.