No feedback

I've been waiting a month for feedback (including follow ups) for a simple answer on a query I have. It's not rocket science. 'Yes, you're ok' or 'No, we'll ***** you over in the long run' is all I need to know, but instead I'm met with silence like a kid with a bad attitude.

And there is only 1 email address that gets attended to once every fortnight, then your email gets forwarded to an apartment that seemingly doesn't exist, because I have had no feedback from ANY Absa department other than to inform me that it has been made someone else's problem.

If you don't have enough staff hire more and have a better interactive customer portal where you can lodge specific queries with the correct department from the get-go, ultimately streamlining the process and giving a better customer experience.