kM
khensani M

1 reviews | Active since Aug 2015

25 Aug 2016, 20:12

No feedback

<p>Hi</p> <p>Absa: Dear Miss Majola, due to a technical error on 9/10 August 2016, your point-of-sale authorisation on your debit card was duplicated. We are in the process of reversing the duplicated authorisation. We apologise for the inconvenience caused. FSP.I received that massage but still no feedback but the charge me every month for services. .In May a ********** transaction happend on my account someone withdrawn R3000 out of my account and I immediately called and reported went to the bank to lodge s complaint they told it would take four days they would give me feedback but still no one has called to explain or inform me about what's is going on with the case..I never expected such poor service on top of all this I sent an email complaining but still no response,but yet the charge me service feed but the service is not bieng rendered </p>

0
Replies (7)
Absa
Absa's reply30 Aug 2016, 10:53
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your complaint reference number to enable me to follow up on that matter.

Regards

Claudette

Best regards,

kM
khensani M's update30 Aug 2016, 12:07
Reviewer Update

EC:66c79f3e

Absa
Absa's reply30 Aug 2016, 12:40
Official
Dear Customer Please provide me your complaint reference number for the complaint logged by the branch. Kind regards Claudette

Best regards,

kM
khensani M's update30 Aug 2016, 19:55
Reviewer Update

***

Absa
Absa's reply31 Aug 2016, 06:44
Official
Dear Customer Thank you for the reference number, your account was credited with the full amount on 1July2016 already for the ATM dispute you had,the debit amount you are referring to now what are those amounts. Regards Claudette

Best regards,

kM
khensani M's update31 Aug 2016, 07:31
Reviewer Update

I transacted quite a few times I'm not sure...but it would realy help to receive communications or feedback where promised. ..that message above came through after so I had used my card and it kept on declining hence going through on my phone so I'm not sure since guys sent that sms I'm sure you can find out

Absa
Absa's reply31 Aug 2016, 07:49
Official
Dear Customer There is no double debts on the account, I recommend you visit your nearest branch to get a statement on the account.

Best regards,