sM
sepakela M

1 reviews | Active since Oct 2014

04 Aug 2016, 15:00

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<p>On the 22nd of July I purchased two sets of electricity but I only received one sms. Both transactions went through well. I contacted the contact centre on the 25th at 11:57 from ********** 825 and I was advised that a call will be logged and I will receive the sms later that day . on the 02nd i send custoemr service an email and i only receive an email telling me that i will get assistance within 48 hours ......Today is the 04August and nothing has happened, no acknowledgement sms no nothing .</p>

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Replies (1)
Absa
Absa's reply05 Aug 2016, 05:11
Official
Thank you for bringing this matter to our attention. We will investigate the matter and a resolution consultant will contact you once this matter has been resolved Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd