no feedback

i opened an cheque account and suppose to receive an overdraft. I emailed and even gone in when Debbie unfortunately was off. I have left several messages and no response. she is in the van riebeeck mall in edenvale. I even went to the randburg branch and no one could assist. I am truly disappointing. what is the point of doing all this marketing and you can't follow thru with what is sold to the customer!