OL
Otshepeng L

1 reviews | Active since Sept 2009

10 Sept 2015, 14:42

No feedback

Good day<br> <br> I app**** for a personal loan on the 28 August 2015 on line and provided the documents, I received no feedback after that and i kept calling until on the 04th September that my bank statement does not have the stamp. i then submitted the bank statement that is stamped and still no feedback. on the 08th, 09th, 10th i have been calling to get feedback and was advised that my application was with Natasha Cheche. <br> <br> She will call me on the 08th around 15:00, on the 09th they apparently escalated to her and the team leader and still no feedback.<br> <br> today 10th I am told the same story.<br> <br> i was advised that the SLA is 2-3 days which passed without anyone calling.<br> <br> can i just get feedback

0
Replies (1)
Absa
Absa's reply11 Sept 2015, 09:21
Official
Hello Otshepeng,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,