No Feedback

I paid off and cancelled my credit card in 2013 and recently realised absa started charging me with card charges and stuff. I called absa just to be told there was no sign of my cancellation. I therefore paid the amount again and emailed absa on 5 May to cancel my credit card, I received a response to say they would get back to me in 3-5 days. I waited a week and then emailed again. I am still waiting for feedback! This is ridiculous! My card expired a long time ago and hasn't been in use for 2 years. Just cancel it!