No feedback!

Giving 1 star for the client service at Absa is in my opinion to many stars. I have been emailing them for a whole month now with absolutely no feedback whatsoever. I state in all my emails I cannot be reached via cellphone as I don't live in South-Africa anymore and can only be reached via emails. They keep sending me back a computer generated message stating that they can't get back to me because they are dealing with a high volume of email requests but in a month no one is even able to get back to me which is an absolute joke with literally the simplest request. A company that is suppose to be "number one" in SA is a complete joke and I can see why everyone is jumping ship to other banks because of this absolute joke of a customer service that they provide to their existing customers.