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Dear Absa,

I have visited the Clearwater branch and met Nolufefe regarding a student loan. I then emailed her all the documentation dated 17 January 2018.

I followed up again with her the 10th of February and since then me and my husband tried calling both her and the student line and could not reach anyone.

I then emailed Mercia as she helped me with a previous matter. She phoned personally the branch manager and she confirmed she will phone me yesterday (22nd of February).

To date i have not receive any feedback from anyone accept for Mercia's response to try and assist me.

Now this is my last resort just to be able to receive feedback that if my application was successful or not?

Kind Regards Hester Brink