No Feedback

I was unable to make arrangements regarding my credit card, I asked my son to do so, the bank refused that he make an arrangement on my behalf as I was hospitalized. He send e-mails to ABSA Credit Card directly that we received read receipts for but absolutely no feedback was received. I myself send e-mails to make arrangements as I was not able to phone read receipts was received but no response. Then I had a phone call from an attorney! I will not be responsible for cost of that nature as we have made all the effort to make the necessary arrangements the fact that the bank do not answer is outrages!