RM
Ruth M
1 reviews | Active since Mar 2014
13 Feb 2018, 11:57
NO FEEDBACK
Good day
My mother had a query on her account afer we found out that she was incorrectly billed for years on her account and she is a pensioner. We were at Absa main road somerset west and was told 3-5 working days. Its going to be almost a month and still no responce.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
13 Feb 2018, 16:59Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply13 Feb 2018, 16:59
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
RM
Ruth M's updateReviewer Update
15 Feb 2018, 07:22SL Smith -***
RM
Ruth M's update15 Feb 2018, 07:22
Reviewer Update
SL Smith -***
Absa's replyOfficial
15 Feb 2018, 16:23Thank you
Best regards,
Absa's reply15 Feb 2018, 16:23
Official
Thank you
Best regards,
RM
Ruth M's updateReviewer Update
06 Mar 2018, 10:16Good day
wrt Case Ref No: **********
Good day Simone
On the statement that I have provided to the consultant (November 2017), the fees are different)
I understand that as of January 2018, fees has increased, yet the amounts doesn’t add up.
The consultant at the branch made a copy of it. Would you be able to look at it and get back to me
To date we are still awaiting feedback
This is unexeptable!!!!
RM
Ruth M's update06 Mar 2018, 10:16
Reviewer Update
Good day
wrt Case Ref No: **********
Good day Simone
On the statement that I have provided to the consultant (November 2017), the fees are different)
I understand that as of January 2018, fees has increased, yet the amounts doesn’t add up.
The consultant at the branch made a copy of it. Would you be able to look at it and get back to me
To date we are still awaiting feedback
This is unexeptable!!!!