no feed back or proper contact details

absa shortfall cover Good day.

Can I please get a status update on my claim, I've called almost 5 times, sent 3 emails without any feedback.

When I call I get transferred or get told that I must do it via email because they don't do it over the phone, and today I was transferred and was put on hold until my airtime was depleted.

Is there any other way to speed up the process or to get feedback?

I've a deal on a new vehicle on hold and all that we are waiting for is to hear will the shortfall be covered or not and by how much if it is indeed covered.

If this issue isn't handled or any feedback is receive by end of business tomorrow, I will be forced to go higher up.