No feed back

This is not the first time that I'm writing a review for the Absa ***** department, I wanted to give them time to respond and they didn't. My card was cloned in December 2022 and we are now in April up to now no response was given as to what happened. Why were my debit cards known to the ********s? The one card was on its way to my branch and that card number was used to approve online transactions. My life became a nightmare. I was scared to keep money in my cheque account. I had no time to transfer money over to my cheque account and the items were returned. For more than a month I draw cash via my credit card to buy groceries and I got a new card. Two days ago I got a message that my cheque account was overdrawn which was not true. How do I know that it's not a staff member helping the ********s? I also still waiting for a refund of the amount of R488. 84 on 07/02/2023. I would really appreciate a refund. I'm a pensioner and every cent counts.