No experience

I phoned Absa Bank to help me with my internet banking to pay my credit card. I was sent to this to another person, from one department to another. I was on the phone from 08:00 and put the phone down afer 10:00 still not resolved. How can you pay your accounts if the staff does not know what is going on around them. Every person i spoke to could not understand what I wanted and secondly if they dont know what to do then they tell me they cannot hear me. I think its a new trick from them. If they dont want to help you then they tell you they cant hear you. I want to pay off my whole amount and close my credit card but no one knows how to make internet banking to Absa Bank. I had no problems when I used my Barclaycard it all started now when they change to Absa Bank Credit CArds.