No ethics!

I am so over this bank and it's tactics. Why I still bother to complain instead of packing up and moving I DO NOT KNOW. I do promise myself one thing and that is - THIS WILL BE MY LAST COMPLAINT about ABSA bank.<br> <br> On the 31st of December, I wanted to make sure that I had enough money in my account for my debit orders so we used an ATM in Randburg to deposit the money. The ATM went offline while the money was inside and only R 200 of the R 500 was returned. We immediately went inside the bank to report it and were given a LOG COMPLAINT paper with a reference number ***.<br> Time to SLA says 12 days ( this seems too long to me ) especially as I desperately needed the cash.<br> Email person noted is Tshegofatso Setlhapelo and I sent an email on <br> Monday to follow up. I received an response today asking which ATM I used??? REALLY ??<br> So no-one is following up on this case if ABSA does not even know which ATM I used and what was the point of this reference??<br> <br> Can I have my money please??? <br> <br> Your service continues to decline on a monthly basis...very worrying!