No empathy or understanding

I made an arrangement to pay my credit cards off monthly and have been doing so for more than a year. One the one there is no issues at all and LGR attorneys are great. Now i am being threatened again by their other attorneys -Mac Robert - It is just as if they do not understand that i just cannot afford more than i am currently paying. I escalated a complaint and the same lady, Lindiwe, just escalated to herself again....It seems they are not willing to listen or understand at all