No Empathy or finalisation when people pass away

ABSA Bank was given notice on 22 July 2021 that my Dad passed away along with executors letter and power of attorney as of today his accounts have still not been closed and the monies paid into the Estate bank account, so basically what this tells me is never to open an ABSA account as when I pass away my monies will not be paid over to the Estate and my Estate will never be closed off