No Empathy or Client service
Extra home loan debit put through on my cheque account. Spoke to Emile from ABSA homeloans today and I was lost for words at the poor active listening skills and lack of empathy shown. All Emile focused on was insisting that I was wrong and I could not get a refund. I asked to speak to someone willing to assist and he cut me off mid sentence and put me back into the que.
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Replies (1)'s updateReviewer Update
09 Jun 2022, 20:32ABSA credit life, more poor service in a different business within ABSA. Feels like poor treatment of its clients is becoming the norm at ABSA.... 3 months later and still waiting for Absa to review and at the very least, provide a decision on my temporary disability claim. I submitted documents several times, escalated the matter to various people on many occasions at Credit life claims, and it was all in futility. It's sad that Absa does not really care about its clients wellbeing, healthwise or financially.
's update09 Jun 2022, 20:32
Reviewer Update
ABSA credit life, more poor service in a different business within ABSA. Feels like poor treatment of its clients is becoming the norm at ABSA.... 3 months later and still waiting for Absa to review and at the very least, provide a decision on my temporary disability claim. I submitted documents several times, escalated the matter to various people on many occasions at Credit life claims, and it was all in futility. It's sad that Absa does not really care about its clients wellbeing, healthwise or financially.