No emails from ABSA regarding new credit card

I’ve tried to resolve this issue over the past month, with no luck. It has come to my attention that I’m not receiving important personal emails from ABSA, in particular regarding me migrating from a Virgin Money credit card to an ABSA credit card account (I’ve been an ABSA customer for decades). Whenever I email the relevant department, I get a reference number, but then don’t hear anything until I receive an email that says the case is closed and resolved, BUT IT ISN’T! I know I’m not receiving emails, because a consultant showed me the ones I’m not getting. I know of at least 2 dates: 18 and 24 March, and there are more. I even provided an alternative email address to cc it to - nothing! Everyone’s helpful, but the matter doesn’t get resolved and I need to see those emails regarding my credit card account. In addition, I now have more problems with the new credit card: It’s supposed to go off via debit order; it doesn’t. Same with the outstanding amount from my Virgin Credit Card, which I still need to settle. How can I pay it if the correct info isn't given to me? I was told it would be debited like usual, but it turned out this was false. The new credit card account isn't listed on my Internet banking either, despite assurances that it would be and that I can just make online payments into it when needed. And the tap function doesn’t work. I do receive general emails from ABSA, including my statements, but for some reason anything to do with my new credit card doesn’t reach me at all (not even in my spam folder). I emailed, phoned and went to the nearest branch twice, but nothing gets resolved, the information I'm given turns out incorrect and my problems just seem to multiply. So PLEASE don't close this problem until it has been RESOLVED!