No electricity token, no response, all numbers unavailable

I have purchased pre paid electricity numerous times online banking- and receive no token. I then decided out of desperation (and no power) to try and purchase at the ABSA atm- once again, take the money and no token received. Since Sunday I have tried to call every number online, and not one works. I did get hold of someone eventually on Monday and they say to contact service provider-I do this and they say they cannot help. On speaking to others I hear this terrible customer service-and actually, theft, is rather normal for this establishment. I am now left, with no power, and no money. Disgusted