No effort

I got an sms on the 12 of april 2018 saying they will be contacting me to confirm comprehensive vehicle insurance (fine) today i get an sms saying i should email ot fax the proof or R669.84 will be added in my instalment. For what? When did you try to contact me? Did you bother other means of contacting me before the threats? Ever considered that we employed and can't be waiting on the phone for you at the time convenient to you? I feel like your just forcing me to be insured by absa because this is after i was contacted by someone telling about absa vehicle insurance.. mxm