No efficient response from absa Bank

I app**** for my credit card and it was approved on the 7th of april 2022. I haven't received my card as yet and have also rejected help from other banks which would have given me access in 24hours to my card facilities. Today is the 19th of april 2022. I was informed that I could use my credit card online through banking app once it is with courier. Card has been with courier since 14th april 2022. Online banking app doesn't give me option to utilize this card. Numerous calls and emails were sent regarding this, but nobody has responded to any. You hold on for an operator for 20 minutes, until the line goes dead costing you 20 minutes valuable time wasted for every call including your airtime since we're using cellphones to call. Programmed email response are received.