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On the 24/08/2015 my mom submitted a claim on behalf of my late dad. to Momentum Policy number DE***.She submitted all the necessary documents to process the claim and a a repy from Mariska de klerk at Momentum stated that it will take 10 working days.We did not hear from Momentum again so my mom called them a month later only to find out that ABSA bank will need do the release and payment. On the 28/09/015 we went to the ABSA bank and a consultant there made my mom fill out all the necessary paperwork to process the claim .She promised to call us back ,we have not heard a word as yet.I find this totally unacceptable that neither Momentum /ABSA are showing any signs to resolve this yet they are still taking the premium of R1,900 out even though we gave the death certificate of my dad.This is plain theft /***** in my book by continuing to take the money even though the claim was lodged.My mom wants to close that account asap as the service sucks.