No delivery on the email that we sent

Can Absa please provide us with someone who is more competent and always readily available for assistance and resolve customer complaint 100%. Lindiwe Rantsane was allocated to our complaint and not one day she phoned to understand the complaint she kept on sending emails. Until last she send n email saying our complaint was resolved but till this morning when a debit order went through with an incorrect amount that when we realised that nothing was done. Can you kindly resolve this mess so that the correct amount is debited as soon as possible because of her *********** we are in area. I even tried to call her and left a message with Vanessa but ya customers are not number one priority.