No customer support from Absa Bank!!!

Please read this story before you put your hard earned money with Absa, they can't offer the support they promise.

1. I emailed absa on the 1st of April and only got a reply on the 4th, by then the money was out of my account, how do I trust you again if you are not available when I need help?

2. On the 3rd I was on the phone for over 30 minutes to reverse an ******* debit order. No one took the call, so I got out of bed(I'm on chemotherapy) and I went to the bank, I spend over an hour there on the phone, 3 calls to the same call centre later and no one took the call. I had to go and complain to the manager for someone to assist me as the consultant was adamant I must stay on the phone. The manager told her to reverse my debit orders manually. Why did I had to go through all that trouble, I use my whole months airtime and wasted so much time because there was no service from absa.

You are handling the little money that I have, I'm unemployed, sick, then I can't get a hold of you?

I have my investment money with you, how can you be so careless???

You are not the cheapest bank, your fee's are exorbitant but I stayed because I don't feel like stressing by changing banks, but I am seriously considering it now because I'm scared of what can happen to my money.

When I need my bank my bank should be available or at least have systems in place to sort me out. You have the 500 limit for debit order reversals but your phone line is non existent? Why don't you call the customer back if they are on hold for ten mins and longer?

I'm tired of you and I'm disappointed.

You make me listen to all your *** offers for 1h30 then have the audacity to email them to me, don't do it, I am blocking you.

I'm sorry this was the last straw from absa. Work on your customer service then you talk to me again, I'd rather go to a bank where they take me and my money seriously.

How can you not get a hold of your bank? How can a bank take days to get back to you about an issue?

People please think twice. You should be able to trust your bank.

Check my cell number to see how many times I called and how long I was on hold.