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Dear ABSA Customer Support,

I am writing to formally lodge a complaint regarding my recent attempt to settle and close my ABSA credit card account.

On 27 November, I contacted ABSA several times. After numerous call drops and airtime spent, I finally managed to reach an agent. I requested to settle and close my credit card account. The agent provided me with the settlement amount, which I promptly paid.

After a long hold, the agent informed me that she was unable to get hold of the card closure department and assured me that they would contact me before the end of the day. This never happened. Despite paying the settlement amount as instructed, the account remains open and continues to accrue interest.

This is unacceptable, and I am requesting the following: 1. Immediate closure of the above-mentioned credit card account. 2. Written confirmation from ABSA that the account has been closed and no further charges or interest will be app****.

I kindly request urgent assistance to resolve this matter without any further delay.

Thank you in advance for your prompt attention.