No customer service whatsoever.

I do not even wish to give one star. I sat in the queue at Customers' service yesterday for a lenghty period of time, to ask for archived bank statements. The guy said he would email me the statements "first thing in the morning". Nothing happened and I called the branch (WOODLANDS) and held on for 20 minutes listening to the voice telling me how important my call was and that I would be helped just now. After 20 minutes I was cut off.

I drove the 10kms to the bank and asked the guy where my email was; he was the ONLY person at Customers' service and just shrugged his shoulders and said he would call me at close of business today.

Why do we have to wait so long to be served? Why could other staff members not come and serve the customers? I have never had a good experience at this branch, while Absa Menlyn is fantastic.

I say "Fire the manager".