No customer service. Time waster

The bank doesn’t care about consumers and the service is horrible, yesterday 27/11/2024. I visited the branch to try and open a business account and a lady Lydia Padi at The Reds mall in Centurion assisted me. I had all the documents for new application as I went to Lifestyle before to ask for information. I sat with the lady for an 1:30 and she said I was going to get a call from FICA for a bank approval before the end of the day, no one called me and at night I received an email from customer care that read as follows We’re devastated that things fell apart just as we were getting to know you, and we’d love a chance to make it up to you, so if there’s anything we can do to get your Absa Business Banking application going again please call us on ***or email us at *** Your application reference number is RBD-488870. The following day 28/11/2024 I decided to call the call center to understand the email, to my surprise the lady didn’t upload my documents and the reference number I was given yesterday was no longer valid and I needed to do the application and send through my documents as the refence is no longer valid. I told the consultant that I wasted 1h:30 minutes at the bank and now I must redo the same thing, and I said no thank you.

I tried to call the branch and Lydia to find out the reason she didn’t send my documents but no one answered the phone . I will never set my foot at ABSA bank I’m annoyed because I wasted my time I should have went to any bank that I could see at the mall.