No Customer Service, Terrible Staff and Manager

I am an existing ABSA client and have been so for over the past 10 years. I have went into the ABSA Paviliion branch to open up a depositor plus account and took my TV license along as proof of residence. I was told that because the TV license had \DBN\" instead of \"Durban\" that they can't open up the account. After insistence and speaking to the manager she said that they can open up the account but because of that minor dependency of the proof of residence having \"DBN\" and not \"Durban\" the depositor plus account would be open but put on hold. This is utter ******* ABSA what kind of useless service is this? Simply pathetic service from the people at the branch and the manager included. The service in this branch in particular is appalling. Upon entering the consulting section of the branch there isn't anyone who attends to you, I then had to wait a half an hour to speak to a consultant, when one was finally finished and I asked to be served she said she is going on lunch. I had to ask the other consultant to be served as well. I have posted on facebook but no assistance was given, someone needs to address the issues at branch and someone needs to assist me with opening up my acc"