No customer service/support from ABSA Swellendam

I'm an existing overseas client with ABSA. After a slightly painful process to successfully apply for a home loan, I requested ABSA to link my Home Loan Account to my existing ABSA Internet Banking. <br> <br> I've spoken to various people at various departments and was eventually told that because I live overseas and can't physically be in the branch to request this, I need to contact the actual branch where I opened my accounts. <br> <br> I was told the branch manager will be in a position to approve this request and link the accounts. After several emails to Charlton (he's not the manager, but forwarded my emails to the manager.) In true ABSA Swellendam fashion, I'm still awaiting feedback!!!<br> <br> Apparently ABSA is more than happy to approve a loan of more than R2.5 Million to an overseas customer, but is not willing to link said home loan to his internet banking account?...